pjok4's Privacy Policy

1. Introduction & Scope

pjok4 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how pjok4 collects, processes, stores, and protects your personal information when you use its website (https://pjok4.lat) and related services.

By visiting or using this website, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies to all services, products, and digital platforms of pjok4. We reserve the right to update this Policy at any time, and users will be duly notified of any significant changes.

2. Information We Collect

We collect only the information necessary to provide our services. The types of information collected are described in detail below.

2.1 Information You Provide Directly

When you open an account or use services on pjok4, we may collect the following information:

• Full name and identity details
• Email address and contact details
• Date of birth (for age verification — for users aged 21+ only)
• Payment method details (bKash, Nagad, Rocket, or bank transfer details)
• Transaction history
• Identity document details (if verification is required)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• Device information (model, operating system)
• Browser type and version
• IP address and general location information
• Time spent on the site and pages visited
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes collect information from trusted third-party sources. This information is used solely for security and legal compliance purposes.

3. Purpose of Using Information

pjok4 uses the information collected for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate services related to gaming, betting, and payment processing.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure services are provided only to individuals aged 21 or older.
• Customer Support: To resolve your issues and answer your questions.
• Legal Compliance: To meet applicable legal obligations.
• Service Improvement: To analyze user experience and develop the platform.
• Responsible Gaming: To help identify and prevent problematic gaming behavior.

We do not use your information beyond the purposes stated above. If there is a need to use information for any new purpose, we will inform you in advance.

4. Information Sharing & Disclosure

pjok4 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in running our business operations. This includes payment processing, technical support, and security services. These partners are given access only to the information necessary to perform their specific tasks.

4.2 Legal Obligations

If it becomes necessary to disclose information to comply with a legal directive, court order, or request from a regulatory authority, we will be obligated to do so. Even in such cases, only the minimum necessary information will be provided.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, we will notify you in advance, and the new entity will also be obligated to follow the same privacy standards.

5. Cookies & Tracking Technologies

pjok4's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website and cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand how the website is used.
• Security Cookies: Used to prevent fraud and unauthorized access.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some features of the website.

6. Data Protection & Security

pjok4 takes industry-leading technical and organizational measures to protect your personal information. Our security framework includes the following:

• SSL/TLS Encryption: All data exchanged between you and our servers is protected by the highest standard of encryption.
• Secure Payment Processing: All transactions via bKash, Nagad, Rocket, and bank transfer are processed through secure channels.
• Access Controls: Only authorized staff can access personal information on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security assessments.
• Data Minimization: We collect and store only the information that is necessary.

While we make every effort to ensure maximum protection, transmission of information over the internet is not completely risk-free. In the event of any security breach, we will promptly notify the affected users.

7. Data Retention Period

pjok4 retains your personal information only for as long as it is necessary or legally required. In determining the retention period, we consider the following:

• Duration of account activity
• Legal and regulatory compliance requirements
• Dispute resolution and fraud prevention requirements
• Legitimate business needs

Even after an account is closed or deleted, some information may be retained for a specified period due to legal obligations. Once the designated period has passed, the information is securely deleted or anonymized.

8. Your Rights

As a pjok4 user, you have the following rights over your own personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a common format.
• Withdrawal of Consent: The right to withdraw your consent at any time.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible.

9. Privacy of Minors

pjok4 is strictly for individuals aged 21 or older. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected by mistake, we will immediately take steps to delete that information and close the associated account. If you believe we hold information about a minor, please notify us at [email protected].

10. International Data Transfers

In some cases, your information may be transferred to or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place and that data is managed in accordance with the standards described in this Policy.

For international data transfers, we work only with countries or partners that ensure adequate data protection standards.

11. Responsible Gaming & Data Use

pjok4 places the highest importance on responsible gaming. To this end, we may analyze data about your gaming activity, which includes:

• Review of gaming duration and betting patterns
• Identification of potentially problematic gaming behavior
• Management of self-exclusion and limit-setting services
• Providing users with necessary support and resources

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Policy Changes & Updates

pjok4 may review and update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will take the following steps:

• Minor Changes: The "Last Updated" date at the top of the Policy will be changed.
• Significant Changes: A notice will be posted on the website and registered users will be notified by email.
• Fundamental Changes: Your consent will be actively sought.

Continued use of the website after changes are made will be considered acceptance of the updated Policy. We therefore recommend that you check this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to contact us. The pjok4 support team is available 24/7 in Bengali and English to assist you.

For privacy-related requests, please contact us from the email address registered to your account so we can verify your identity quickly and securely.